Lifetime Warranty

LOOPE COLLECTIVE Lifetime Warranty

We stand behind the pieces we make. LOOPE’s Lifetime Warranty is a limited warranty that covers every LOOPE chain and bracelet for as long as the original purchaser — or a gift recipient with the original order number — owns it.

What’s covered

• Manufacturing defects in materials or workmanship.
• Breakage of a chain, link, clasp, or bracelet in normal wear.
• Gold or Acetylene Black plating that peels, flakes, or wears through, or that clearly fades or tarnishes beyond ordinary surface dulling.

If your piece has one of these issues, we will repair it, replace it with the same or an equivalent style, or issue store credit for the amount you paid, at our option. Each item is eligible for one warranty repair or replacement. If we no longer make your style, we will offer an equivalent piece or store credit.

What’s not covered

• Loss or theft.
• Intentional damage, misuse, or damage caused by someone else.
• Alterations or repairs done outside LOOPE.
• Ordinary surface scratches and everyday polish loss that have not worn through the plating.
• Stretching or bending from pulling or overload.
• Chips or breaks in Element Core beads from impact.
• Items bought from third-party sellers.

This warranty is limited, and it is not a promise that plated jewelry will never show signs of wear. It is a promise that we will make it right if the piece fails in the ways listed above.

How to make a claim

Email info@loopecollective.com with your order number, a short description of the issue, and clear photos of the piece. If we need the piece back, we'll send you a prepaid label, and we cover shipping of the repaired or replacement piece to U.S. addresses. We cannot process a claim without photos and proof of purchase (your original order number).

This Lifetime Warranty is in addition to any rights you have under the 30-day return policy and under applicable law. It is offered by LOOPE COLLECTIVE, reachable at info@loopecollective.com.