Refund policy

At LOOPE COLLECTIVE, we take pride in the exceptional quality of our jewelry and are committed to your complete satisfaction. If you find yourself not entirely pleased with your purchase, we offer a comprehensive 30-day return policy from the date of delivery.

Return Conditions:

• The jewelry must be unworn, in its original state, and in the same condition that you received it.
• It should be returned in the original packaging, with any tags and protective seals intact.

Initiating a Return:

• Contact our customer support team at info@loopecollective.com with your order number and the reason for the return.
• We will respond with detailed instructions on how to proceed with the return.

Return Shipping:

• The customer is responsible for the return shipping costs, except in cases of defective or damaged items.
• We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Process:

• Upon receipt and inspection of the returned item, we will process your refund to the original method of payment within 7-10 business days.

Exclusions:

• Items purchased from third-party sellers are not eligible for return through LOOPE COLLECTIVE.
• Sale items are considered final sale and cannot be returned.

If you have questions or need assistance with your return, our customer service team is ready to assist. Your satisfaction is our top priority, and we aim to make your return process as smooth as possible.